Unfortunately we do not have customization possible currently. We are working towards this goal.
HOW MANY DAYS WILL IT TAKE FOR YOU TO DISPATCH MY ORDER?
Our orders are dispatched within 2 days from receiving the order and take around 7-15 days for delivery in India. For international deliveries it takes maximum of 3 weeks to deliver
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all payment gateways except COD.
THERE IS AN ISSUE WITH MY ORDER, HOW SHOULD I RAISE MY CONCERNS?
You can reach out to our customer care at +91 98197 19514 on WhatsApp and on call. You can also send your enquiry at
DO YOU OFFER GIFT CARDS? WHAT IS IT’S POLICY?
Yes we offer gift cards. You can purchase our gift cards from the website. It is valid for 6 months after purchasing and can only be redeemed in one-go.
HOW DO I KNOW IF MY ORDER IS PLACED SUCCESSFULLY?
You will receive an order confirmation mail on your registered email id provided to us at the payment check-out section right after the payment has been made. Or you can call our customer service number in case of any issues with delay in order confirmation.
CAN I CANCEL MY ORDER AFTER PURCHASING?
No, Cancellations are not possible as the process starts immediately.
DO YOU DELIVERY TO MY COUNTRY?
Yes, we do ship worldwide.
CAN I CHANGE MY DELIVERY ADDRESS?
Yes, you can reach out to our customer care at +91 9289044698 on WhatsApp and on call before the order has been dispatched this would be 2 days from placing the order. You can also send your enquiry at cord.orders@gmail.com. Once dispatched we would be unable to change the delivery address.
DO I NEED TO PAY DUTIES AND IMPORT CHARGES?
Duties and taxes for international orders are not part of product or shipping charges. The charges levied vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (UPS etc.) at the time of your order delivery, after you receive an invoice from the shipping agent.
HOW DO I RETURN MY ORDER?
We are a brand that specialise in digital printing with traditional handcrafted techniques, our craftsmen create them using very time consuming process. To safe guard their efforts we do not allow any returns on any order. Unless we have sent you a damaged piece, you can reach out to us and we will refund you for the item.
CAN I EXCHANGE AN INTERNATIONAL ORDER?
If you are applicable for an exchange, then yes you can do so. For all international exchanges the cost of shipping and customs clearance for you to send back your order and the cost to receive your exchange order will have to be borne by you. If there is a damaged product then we take care of the shipping costs only once we have confirmed such a situation by email.